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Live Chat Support
Investigations show that
live chats have an effect of loyalty.
"People who have experience with live chats
are more likely to return to sites, and make
repeat purchases that offer this service!"
The next question to ask is How feasible is
to implement a support system live on a flat
site ?. The first thing to consider is that
much traffic a website receives specific and
so many hours of coverage desired. For
example, someone might want to cover 16
hours on weekdays while another would
optimize search results by selecting a
period of 24 hours, 7 days a week. then the
decision is either independently or
establish service involve experts. There are
certain cost considerations here; install
the service regardless involve operators pay
per hour. There will be a need to purchase
live chat software that increase the cost.
Also there's the matter of properly managing
the service live chat; quality control
problems at work, coverage etc. Experience
tells us that self-sufficiency is
recommended for systems Chat seeking to
serve low traffic; or simply provide support
for the occasional casual visitor.
But what sites expect a steady stream of
visitors, then perhaps it is better to let
people handle this specialized aspect of
online business. Chat service and live
support operators can have multiple
dedicated to proactively monitor specific
sites, or passively (whichever you prefer)
greet each visitor entering to your site.
Operators act as employees of the site, at
any required paper. (For more details you
can visit our Products and Services). Of
greater concern is that with 8 years
experience in the field, WebGreeter Service,
Support & Chat, knows exactly what can go
wrong, and how to avoid it. WebGreeter has
the ability to provide 24/7 coverage
effortlessly through contact centers around
the world.
So the only thing you have to ponder is how
much it would cost. How about we say that
you do not charge by the hour, not even for
every chat happens? We only charge for chats
with a business focus, or seeking to serve
visitors proactively. Our specially designed
software solutions allow us grabarle and
send transcripts of those chats
automatically as part of our effort to
create transparency and trust.